Refund policy

Return and Refund Policy

All sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, incorrect sizing, or any other reason.

Please review your order carefully before completing your purchase. If you have questions about a product before buying, contact us at hello@simplifycreative.co and we will help you choose the right item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order cancellations

Orders cannot be cancelled or amended once placed, as they move into fulfilment straight away.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Contact us at hello@simplifycreative.co to start this process.

Refunds

Refunds are only issued where an item arrives damaged, defective, or incorrect, or where required under the EU cooling off period above. Where a refund is approved, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we have approved your refund, please contact us at hello@simplifycreative.co.